Customer Support Specialist Intern

*Your CV must be submitted in English in order to be considered*

We are open to this person living anywhere in Colombia – all we ask for is a stable internet connection.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how HubSpot works. Through working closely with your team, you will strive to help build a positive and inclusive environment, accepting of all differences that make HubSpot Support a diverse and unique place to work.

In this role, you will:

• Develop a deep knowledge of the HubSpot software to remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
• Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
• Collaborate cross-functionally within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
• Show composure, resilience, and flexibility in HubSpot’s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
• Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues

We are looking for people who:

• Are fluent in both English & Spanish – ENGLISH FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting English-speaking customers in this position.
• Possess technical aptitude or familiarity with software concepts
• Interested in building technical skills and learning about HTML, CSS, APIs and more
• Find creative problem solving fulfilling & challenging
• Are self-motivated, always curious, and consistently eager to learn
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
• Are able to take ownership of challenging scenarios and bring them to resolution
• Have a clear, professional, and informative communication style
• Fluency in Portuguese is a plus!