Principal Design Program Manager, Consumer – Remote First AMER Contract

Who We Are:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista’s Experience Design team creates customer experiences that deliver on this promise. We inspire the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.

The Consumer Design team at Vista is a multidisciplinary collective of experts who are all focused on providing the best consumer experience. We invent, create and improve the process of designing and sharing products for celebrating important events like weddings, anniversaries, birthdays and holidays. As a Principal Design Program Manager, you’ll partner with UX and UI designers, UX researchers, product managers and engineers to drive improvements to team efficiency and innovation in design processes across a sophisticated organization.

What we value:

• Cross-functional collaboration
• Delivering unparalleled value and benefit to our customers while delivering on business goals
• Thinking about to entire customer journey – across every touchpoint
• Being curious and thinking broadly about the possibilities before narrowing on a solution
• Being data-inspired and running thoughtful experiments
• Being creatively bold

What you’ll do:

• You will work closely with our design team (focused on design, brand, marketing, content, and research) to drive project planning, prioritization, and roadmap development to deliver new features and experiences for our customers and operators.
• Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with partners and leadership, communicating team status, and empowering designers to own their timelines
• Implement repeatable processes having design ops tools in place that help us prioritize, plan and lead multiple parallel projects across the team and our partners.
• Define, develop and advocate for the user-centered design processes and methodologies. Standardize, socialize and continuously improve execution of them across the full product design process – including generative discovery research, design concepts, usability studies, piloting, post-launch evaluation and iteration.
• Drive processes for onboarding and leading key vendors to enable the team to scale dynamically based on design and product requirements.
• Enable creative solutions by maximising design acuity, high judgement, and knowledge of business and customer experience standard methodologies.
• Develop and communicate an operational and strategic vision to support design and creative delivery by using expertise in planning, facilitation, and communication to drive critical initiatives, roadmap definition, and shared goals within and outside of the team.
• Actively participate in efforts with partner teams across the organization and improve collaboration.
• Steer forward paths for how we lead DesignOps through implementation and adoption within the team. Help build successful teams by mentoring, coaching, and elevating others.
• Lead strategic programs that improve ways of working and increase Design team’s efficiency, influence, and productivity (ie. recruitment, learning and development), onboarding, tools, community & culture building)

What you bring:

At Vista, we value the experiences that individual team members add to our culture. Please don’t hesitate to apply even if you don’t meet the exact qualifications, we look forward to learning more about you.

• 8+ years of professional experience as a design program manager, project manager, or producer.
• Experience driving user-centered or design thinking design processes.
• Background working in a collaborative multi-disciplinary team and working directly with designers, product managers, researcher and developers.
• Experience in leading the operations of creative teams
• Ability to effectively lead cross functional projects, dependencies and bottlenecks.
• Experience driving the scaling of product design for both creative quality and product effectiveness/engagement.
• Passion for user experience, creative direction, and program impact
• Experience bringing cross functional partners together, anticipating and making trade-offs, balance the business need versus other constraints and enhance business benefit while building great customer experiences.
• High attention to detail and shown ability to lead multiple, challenging priorities simultaneously with minimal supervision
• Strong sense of ownership, vitality, and drive

Nice to have:

• Experience using problem solving and analytical skills to solve business problems and drive process improvements
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements
• Experience with a/b testing
• Experience understanding needs of business and end customers and translating them into right solutions
• Background in creative, technology, research, any social science.

Why You’ll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.

Remote First-Culture:

In 2021, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it’s safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Tagged as: contract, creative, graphic design, management, Program Manager, research, technology, user experience, work from home