Sr. Manager Sales Operations Full Time

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.

Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.

BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv – a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences. 

The Senior Sales Operations Manager will report to the Sr. Director, Sales Operations and is directly responsible for collaborating with leadership to ensure the effective measurement, support and optimization of sales team performance. You will be accountable for helping a fast-growing organization scale up sales operations, while ultimately enhancing sales effectiveness and productivity.

The ideal candidate must have excellent program management skills with the ability to translate sales needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

• Be a trusted, strategic thought-partner to both the Sales and Ops leadership team
• Ensure Sales Ops team priorities are aligned and Sales business objectives are met across business systems, enablement, and business intelligence projects
• Create, monitor and optimize lead assignment, routing and pipeline management workflows and automations that drive team effectiveness, ensuring equitable distribution and timely follow-up on the part of the sales team
• Define and manage reports and dashboards that effectively communicate sales performance, partnering closely with business intelligence to build reports and provide key opportunity analysis
• Manage Salesforce hygiene and data accuracy, including the importing of leads, duplicate management and territory management

• Support the management, implementation, and troubleshooting tech stack integrations

• Effectively communicate process changes and recommendations within the company, and manage process documentation.

• 5+ years relevant experience in growth-stage SaaS company sales operations
• Experience managing a full suite of sales software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, and coming soon: Marketo, Seismic
• Exceptional knowledge of SMB SaaS sales best practices, including metrics/key performance indicators
• Excellent analytical skills and problem solving capabilities, with a deep knowledge of Excel and Google Spreadsheets
• Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical
• Effective communicator, facilitator and collaborator
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas of improvements
• Significant hands-on experience implementing and optimizing processes, procedures and tools
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Can handle and protect sensitive data with care

• You are experienced with Asana and Google Suite
• You have first-hand experience working with small business restaurants

Perks of Joining Us:

We’re building a hybrid workforce, with employees working out of local offices 3 days a week.   

• Competitive salary
• Comprehensive benefit plans to suit your unique needs
• 401(k) with company match and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• 8 highly active Employee Resource Groups
• Professional development, growth and support
• Company-sponsored volunteer days and community-building events
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status.

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Salary Range
$82,800.00 – $143,700.00
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.